Microsoft365 outage currently affecting Emails (Resolved)

Users may experience delays in email delivery.

23 January 2026

• 20:15 (NZST) Resolved
  Microsoft’s Service Health Status page is showing all services as operational. There is confirmation from the official Microsoft 365 Status account on X stating the issue is fully resolved, with more details available under MO1221364 within your Microsoft 365 admin centre.

• 19:12 (NZST) Recovering
  Microsoft have advised they have a high level of confidence the incident is largely resolved. They are continuing to fine-tune load balancing and monitor recent changes to support sustained recovery, while addressing a small number of remaining affected services.

• 16:30 (NZST) Service disruption ongoing
  Microsoft have reported seeing continued improvements in service availability and functionality as a result of our load-balancing efforts. Service is still disrupted for many users.

• 15:20 (NZST) Service disruption ongoing
  Microsoft’s current status remains unchanged. While Microsoft previously advised the impact was limited to North America, they have since expanded the scope to include Asia-Pacific, Europe, and Latin America. We will continue to monitor the situation and provide further updates as we receive them.

• 12:08 (NZST) Service disruption ongoing
  Microsoft have issued an update stating they are rebalancing traffic across affected infrastructure as remediation continues. We are monitoring closely and will continue to provide regular updates here until normal service is restored.

• 11:08 (NZST) Service disruption ongoing
  There have been no further updates from Microsoft since our last notification. We have staff solely focused on monitoring and managing this issue, and we will provide regular updates on this page until normal service is restored.

• 10:24 (NZST) Actively under investigation
  Our team have identified a global service outage affecting Microsoft. As a result, outbound emails to Microsoft-hosted domains may be delayed. Affected emails are being held by our email management system, and will continuously re-attempt delivery until the issue is resolved.

AWS Infrastructure issue (Resolved)

9 December 2025

• 15:31 (NZST) Resolved

• 15:00 (NZST) Issue Identified

• 14:29 (NZST) Actively under investigation
  Spiral systems are currently unavailable due to an AWS infrastructure issue. Clinical teams should follow their backup data protocols. Updates will be provided every 30 minutes until resolved.

31 November 2025

• Resolved

• 10:33 (NZST) Issue Identified
  REMAP-CAP is offline for 12 hours while database migration takes place.