Innovation
“I’ve always thought of innovation as solving problems, in the right way, for the right people — and always in collaboration with others.”
At Spiral, our role is to reimagine research tools. That’s at the core of what we do. Our solutions should feel intuitive and almost invisible.
This means our team need to stay close to the work of our clients, always asking questions about pain points, desired outcomes, or simply “what’s not working for you right now”.
So innovation shows up in asking questions early and often, and then working together to share our ideas, prototype, test, and iterate. That’s product development in its raw form — and it’s something I’m deeply passionate about.
Innovation is never about rushing to a solution. It’s about surfacing the best outcome. One that is going to last. One that saves time and headaches. And that genuinely works for the researchers we serve.
It means building flexible architectures that we can evolve, tools and features that adapt as trials grow, and utilising AI and smart diagnostics to reduce repetitive tasks and the cognitive load of both our clients and our own team.
Innovation at Spiral is as relational as it is technical. It’s just as much about how our Product Owners respond to the problems our clients need to solve as it is about how our Developers build the final product. And it’s in the systems and processes we design for ourselves internally — bridging those two capabilities to evolve alongside the environments and data our partners work within.
We might be the best in the world at adaptive platform trials. That’s not about ego. It’s about experience, commitment, and an unwavering belief that there’s always a better way forward when you’re in the world of reimaging research tools.
I’ve said before, it’s not another value on a virtual wall. It’s very much our culture.
The most agile research platform in the world
