At Spiral, the team that bring you Spinnaker, we all work remotely. Since we don’t get to see each other very often we have meet-ups roughly twice a year. When you don’t have face to face time with your colleagues every day, seeing each other is special and fun.

Last week our team got together at an old lodge in Petone for one of our regular meet-ups. We’ve had some great meet-ups over the years and engaged in some interesting activities. Each meet-up is a little different and this recent one was all about working together, talking, getting to know the new faces … plus food and coffee of course.

The whole team is at the meet-up and customer support continues through the time we are together. This means that in the middle of a discussion, maybe on how we will scale the server, if a customer support request comes in the discussion goes on hold while someone resolves that. The rest of us have plenty of other things to work on or maybe its time for a cup of tea at that point.

Many of the housekeeping type discussions, like how we are managing our support requests with Zendesk, work better with us all together where we have input from the whole team. At this meet-up there was also a lot of discussion about how we are growing and our direction for the next few months is clearly charted.